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Terms and Conditions

Introduction to Terms and Conditions

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These terms and conditions, subject to amendments from time to time, apply to our services offered online through various devices, or via email, telephone, or text. By completing a booking, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below (including our privacy statement).

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The services provided through our website and associated applications are owned, operated, and offered by Roaver, and are available for your use subject to the terms and conditions detailed below. Our agreements with campervan and tour operators are fixed. We act solely as an agent, and our terms and conditions relate solely to the booking process. Booked campervans and/or tours are governed by separate terms and conditions provided by each Operator.

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DEFINITIONS

  • "Roaver," "us," "we," or "our": Refers to Roaver, a registered business incorporated under the laws of Australia.

  • "Platform": Refers to the (mobile) website and service where campervan rentals and tours can be booked.

  • "Product(s)": Refers to the various campervans or tours booked by you from the operator.

  • "Operator(s)": Refers to the companies we partner with, whose products are available on our platform.

  • "Booking(s)": Refers to the order, purchase, payment, booking, or reservation of a product by you made available by us.

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  1. SCOPE AND NATURE OF OUR SERVICE

    Our Platform provides an online service through which Operators can promote, market, and sell their Products for Booking. Customers can discover, search, and compare products. By making a Booking, you enter into a direct (legally binding) contractual relationship with the Operator. We act solely as an intermediary between you and the Operator, transmitting your Booking details to the relevant Operator and sending you a confirmation email on behalf of the Operator.
     

    The information we disclose is based on the information provided by the Operator. Although we use reasonable skill and care in ensuring the accuracy of information, we cannot guarantee that all information is accurate, complete, or correct. Our Platform should not be considered an endorsement of the quality, service level, qualifications, or (star) rating of any Operator.
     

    Our Platform is available for personal and non-commercial use only. You are not permitted to re-sell, deep-link, use, copy, monitor (e.g., scrape), display, download, or reproduce any content, information, software, products, or services available on our Platform for commercial or competitive purposes.

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  1. PRICES, CROSSED-OUT RATES, AND PRICE BEAT

    Prices offered on our Platform are highly competitive. All prices are displayed inclusive of GST, unless stated otherwise. Pricing is subject to validity or expiration as indicated on the quote. Fees and taxes apply in the event of no-show or cancellation.
     

    Occasionally, cheaper rates are available for specific products. The crossed-out rate is the normal recommended retail price, while the new rate is the price offered to you. If you find the same product at a lower rate with the same conditions, we will strive to offer a better price, if possible.
     

    Obvious errors and mistakes (including misprints) are not binding. Special offers and promotions are clearly marked. If not labeled as such, you cannot derive any rights from errors or mistakes.

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  1. PRIVACY AND COOKIES

    We respect your privacy. Please review our Privacy & Cookies Policy for further details.

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  1. FREE OF CHARGE FOR CONSUMERS

    Unless otherwise indicated, our service and Platform are free of charge for you. We will not charge for our platform or add additional (booking) fees to the rate. You will pay the Operator the amount indicated in the Booking.

    Only Operators with a commercial relationship with us are available on our Platform. We do not operate as an open platform like eBay.
     

  2. PAYMENT GATEWAY, CREDIT CARD, OR BANK TRANSFER

    We facilitate payments through third-party payment processors. Payments are processed securely from your credit/debit card or bank account to us through a secure third-party payment gateway. Any payment made for and on behalf of the Operator constitutes a payment of the booking price by you.

    When applicable and available, we may offer the opportunity for bank transfer payments. Some Operators may require payment upfront via bank transfer.
     

  3. PRE-PAYMENT, CANCELLATION, NO-SHOW, AND FINE PRINT

    By booking a Product on our Platform, you agree that the deposit paid is non-refundable and non-transferable and accept the cancellation and no-show policies of the Operators, along with any additional fees. The Operator's terms are available directly from the Operator. Although we endeavor to ensure that links to these terms are accurate, we cannot guarantee that all information is current.

    Cancellation policies vary by Product. Ensure you read the terms of each Operator carefully before Booking. Late payments or invalid payment methods are at your own risk, and you shall not receive refunds for non-refundable prepaid amounts.
     

    If you wish to review or cancel your Booking, contact our customer service team. Charges may apply according to our and the Operator's policies.
     

    If you anticipate a late or delayed arrival, communicate with the Operator promptly to avoid cancellation or no-show fees. Our customer service department can assist with informing the Operator.
     

    [Links to Operators' Terms and Conditions]
     

  4. (FURTHER) CORRESPONDENCE AND COMMUNICATION

    By Booking, you agree to receive emails providing destination information and offers related to your Booking. Following your Booking, we may invite you to review Roaver.
     

    We disclaim liability for any communication between you and the Operator after Booking. We cannot guarantee timely receipt or response to your communication with the Operator.

    Ensure your email address and contact information are correct. We are not responsible for inaccurate or misspelled contact information.
     

    Complaints about the Product must be directed to the Operator. While we can assist with communication, we are not liable for such complaints.
     

  5. DISCLAIMER

    To the extent permitted by law, neither we nor any of our associated parties shall be liable for any punitive, special, indirect, or consequential damages, losses of any kind arising from your use of our Platform. The Operator is solely responsible for any liabilities.
     

    Operators are responsible for the collection and payment of applicable taxes. We are not liable for any tax obligations related to your Booking.
     

  6. INTELLECTUAL PROPERTY RIGHTS

    The software and intellectual property rights on our Platform are owned by Roaver. You are not entitled to copy, use, or modify our content without permission. Any unlawful use will constitute an infringement of our intellectual property rights.
     

  7. APPLICABLE LAW, JURISDICTION, AND DISPUTE RESOLUTION

    These terms are governed by Australian law. Disputes shall be submitted to the competent courts in NSW, Australia. If any provision becomes invalid, you remain bound by the others. Invalid provisions will be enforced to the fullest extent permitted by law.
     

  8. ABOUT Roaver

    Roaver began in 2001, bringing travel amenities to our partners and their customers all over the world. Our mission is to enable, excite and activate adventurers journeys across the world. We strive to provide the best experience possible.
     

Terms & Conditions effective through March 10, 2025

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