​

Effective Date: 12th March 2025
 

​Roaver is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

​

1. Information We Collect

Website:

• Contact Information: Name, email address, and message details you provide when contacting us.

• Cookies: Used to enhance website functionality.

Portal and Widget:

• Personal Data: Collects customer and tenant information such as names, emails, and phone numbers.

• Browser Locale and Timezone: Automatically collected for personalized services.

• Cookies and Session IDs: Cookies maintain portal login sessions; our widget uses session IDs without cookies.

• Payment Information: When confirming a booking through the Roaver widget, payment information is collected through a secure, third-party payment processor. This process is PCI compliant, ensuring that your payment data is handled with the highest standard of security. Roaver does not store or manage your payment information directly. For details on how your payment data is processed and protected, please review the privacy policy of the payment provider.

​

2. How We Use Your Information

Website:

• Communication: To respond to inquiries and provide information.

• Analytics: To improve website performance and user experience.

Portal and Widget:

• Service Operation: To manage bookings and communicate booking updates.

• Service Enhancement: To analyze service use and improve offerings.

​

3. Data Sharing and Disclosure

No Third-Party Sales: We do not sell or share your information with third parties, except as legally required.

​

4. Security of Your Information

We implement strong security measures. Portal access is role-based with optional multi-factor authentication for added security.

​

5. Your Rights and Choices

You can request access, correction, or deletion of your personal data by contacting us. Deletion requests are processed within 7 days.

​

6. Data Retention

Your information is retained as necessary for the purposes outlined in this policy and is securely disposed of when no longer needed.

​

7. Cookies and Tracking

Website:

Cookies are used for functionality and user experience.

Portal and Widget:

Cookies are used only for portal login sessions. Widget relies on secure session IDs.

​

8. Third-Party Links

Our services may link to external sites. We are not responsible for their content or privacy practices; please review their policies.

​

9. Changes to This Policy

We may update this policy. Changes will be communicated by updating the effective date, and continued use constitutes acceptance.

​

10. Contact Us

For privacy concerns or questions, email us at hello@roaver.com.au.

​

11. Compliance with Privacy Laws

We comply with GDPR and OAIC privacy acts, ensuring data is managed according to legal standards.

​

By using Roaver, you consent to this Privacy Policy. We prioritize safeguarding your data and ensuring a secure experience.
 

​​